DService

DATATOM constructed a brand new service:Dservice,to meet the users different need in a professional,high-quality and initiative way.its not only a service brand but also a service product. DATATOM can combined those needs to a targeted service package or even customized special Commercial services.

Our platform support 3 years free DService, which includes Installation. And other door-to-door technical support services.

DService focused on providing the professional services for our clients. No matter the enterprises,cooperative partners or SMEs, you can find the timely and professional technical support services. DService involved in the user's plan, deploy , use and maintain the support in DATATOM solutions which includes :Basic technical support services and Professional technical support services.two levels of support.

DService Professional technical support services served high demanding enterprises project. Datatom will provide a higher level services and faster response. Services includes:

•Self- Site Services :  Provides 24*7 self-help service Web site , you can query the DATATOM knowledge base and a variety of technical documentation. 

•Mail Support Services :  24 * 7 to accept service requests , DATATOM service team will respond within 8 hours .

•Phone Support :  To provide technical support services 24 * 7 .

•Network Support :  24 * 7 to accept service requests , provide online instant remote support network -based technical support team and customer service team will respond within 8 hours . 

•Product Updates Support :  Update links message will send timely for product updates , updates free.

•Telephone interviews and testing services :  Regular visits to customers , coordinate with customers on the system routine testing, early detection of problems and give professional advice . 

•Product upgrades :  Enjoy the upgrading of purchasing products for free .

•Appointed technical expert services :  Appointed technical experts responsible for coordinating all customer’s issues.

•On-site technical support :  According to customer’s demand, we provide the on-site service with no limited during the service period ; when you have the needs, our engineer will come to the locate in the next working day ( on-site service may include technical support of the implementation technical services, products or environmental compatibility issues ) . 

•Business Emergency Support :  Provides emergency support services , technical experts within one working day to customers site, and other branch office city will be arrived in four hours.